Shipping policy

Once your order has shipped, you'll receive a confirmation email with tracking information.

If your order includes products from multiple collections or artisan partners, your items may arrive in separate packages at no additional shipping cost to you.

Delivery Times

Delivery times vary depending on the product and destination but generally range from 3–10 business days after shipment within the United States.

Please note that shipping estimates are not guaranteed and may be affected by weather, holidays, or carrier delays.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of delivery (or expected delivery), and we'll work with you to resolve the issue as quickly as possible.

Questions

If you have any questions regarding your shipment, we're always happy to help.

Contact us at:

tjonyxandember.com

We typically respond within 1–2 business days.